Shipping policy
Shipping Within the European Union (EU)
1. Shipping Methods and Delivery Times
- Standard Shipping: delivery expected in 3-5 business days
- Express Shipping: delivery expected in 1-2 business days
2. Shipping Costs
- Free Standard Shipping: Available for orders over €100
- Free Express Shipping: Available for orders over €200
- Standard Shipping Rate: €4,95
- Express Shipping Rate: €7,95
Note: Free shipping offers are valid only for orders within the European Union.
3. Customs and Import Duties
- For EU countries, there are no additional customs duties or import fees.
4. Delivery Exceptions
- Delivery to remote EU regions may experience slight delays. Please contact our support for specific inquiries.
Shipping to Other Regions: United States, United Kingdom & Switzerland
1. Shipping Methods and Delivery Times
- Standard Shipping: delivery expected in 3-5 business days
2. Shipping Costs
- Free Shipping: Not available for non-EU orders
- Standard Shipping Rates: Vary by destination country (displayed at checkout)
Note: Free shipping announced on the website after a certain purchase amount are only valid for orders within the European Union.
3. Customs, Duties, and Import Taxes
- Orders shipped outside the EU may incur customs duties, taxes, and fees imposed by the destination country.
- These additional charges are the responsibility of the recipient and vary by country.
Additional Information
- Order Processing Times: All orders are typically processed within 1-2 business days.
- Tracking Information: Tracking will be provided for all orders via email.
- Contact Information: For shipping inquiries, please contact us at info@ines-santos.com.