Shipping policy
Standard delivery
Any items that are listed as “in stock” on the website will be delivered to you within 5 business days (delivery by DHL, UPS or TNT).
- Complimentary for all orders above 100€
- 4.95 € for orders below 100€
Express delivery
Any items that are listed as “in stock” on the website will be delivered to you in 1 to 2 business days.
- Complimentary for all orders above 200€
- 7.95€ for orders below 200€
Shipping options with respective indicative delivery time are outlined per order at checkout.
Customs and Duties
We cover the customs charges and taxes for all deliveries sent out to customers in the EU, which means there are no additional fees for delivery to these countries:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Other international orders may be subject to import duties and taxes once they arrive in the destination country.
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If you have any questions please contact our customer care team on: info@ines-santos.com